We have one goal:
Logistics services are becoming more and more alike. That’s why we asked ourselves how we can set ourselves apart from the others: Why should you work with the ZUFALL logistics group? Because we make you and everyone who deals with us a clear promise: We will pamper you with our service.
With comprehensive, high-quality solutions for your logistics. With the desire to listen and put your needs at the centre of what we do. With good ideas on your supply chain. With high, measurable quality in transport and logistics services. And: With people who are responsible and think about your interests.
We believe: Logistical service based on human values actually produces superb results that set us apart from the crowd. We don’t believe in technology alone. We believe in people who do things with technology.
Our Client Spoiling Programme is aimed at firmly anchoring these modules in our daily work. It’s ZUFALL’s very specific way of translating these objectives into a continuous improvement process. We work with inhouse coaches to train our employees in implementing our consistent vision of performance across all business areas. Because spoiling our clients and satisfying them even more – that’s what we’re all about.
Daily work together often involves short phone calls, short emails and very little time. Price inquiries, transport orders, consignment inquiries: Everything has to move fast. But we are breaking new ground so the development and improvement of our collaboration doesn’t fall by the wayside in the meantime. We regularly invite customers to one-day improvement workshops to look at our joint logistics processes as a whole.
The ZUFALL logistics group wants to know what its customers are concerned about – so we regularly ask them about their level of satisfaction. Around 500 people take the time each year to take part in the online surveys and to record their expectations and valuable suggestions for ZUFALL in our task notebook.
In 2017, 81.4 percent of all respondents were “satisfied or very satisfied” with our collaboration. The friendliness of the employees on the phone stood out in particular for 89.6 percent of our clients – the highest value for the entire survey. Every third survey participant is a convinced customer, and another 11 percent are “real fans”.