Customer portal myZUFALL

Privacy Policy

1. General notice and mandatory information

The following is a simple guide on how ZUFALL processes your personal data, for what purpose, and what rights you have. Detailed information on data protection can be found in our detailed privacy policy, which is provided in this text.

We understand data protection as a customer-oriented quality feature. ZUFALL takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. We adhere to the principle of data avoidance and process only as little personal data as possible. The data transmitted by you will be protected by us through appropriate technical and organisational measures to guard it against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. Our security measures are continuously monitored and improved in accordance with technological developments and organisational capabilities.

In principle, your personal data will not be passed on to third parties, sold, assigned or otherwise disseminated by ZUFALL unless this is required by law or in the context of contract execution or has been expressly approved by you.

What is personal data?

Pursuant to Art. 4 GDPR, personal data is all information relating to an identified or identifiable natural person, i.e. all data that can be directly or indirectly assigned to you personally, e.g. name, address, telephone number, e-mail address or date of birth.

Notice regarding the responsible controller

A controller is the natural or legal person who, alone or together with others, decides on the purposes and means of processing of personal data (e.g. names, e-mail addresses, etc.).
The controller responsible for data processing for this website is:

Friedrich Zufall GmbH & Co. KG Internationale Spedition
Robert-Bosch-Breite 11
37079 Göttingen

Phone: +49 551 607-0    
Fax +49 551 666-08 

Information, blocking, deletion, rectification

Within the scope of the applicable statutory provisions (Art. 15 GDPR), you have the right to free information about your stored personal data, its origin and recipients, the purpose of data processing and, if necessary, the right to rectification, restriction, blocking or deletion   this data. For further information on the topic of personal data, please contact us at the address given in the legal notice or at

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke already given consent at any time pursuant to Art. 7 (3) GDPR. An informal message by e-mail to us at is sufficient. The result of revocation of consent is that we cannot and will not continue the data processing based on this consent for the future. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

In the event of violations of data protection law, the data subject has the right of appeal to the competent state data protection officer pursuant to Art. 77 GDPR. Who the competent authority is depends on the location of the company. For the location of Göttingen this would be the Landesdatenschutzbeauftrage des Landes Niedersachsen (Prinzenstraße 5, 30159 Hanover).

Right to data portability

You have the right to have data, which we process automatically on the basis of your consent or in the performance of a contract, handed over to you or to a third party in a standard, machine-readable format pursuant to Art. 20 GDPR. If you require the direct transfer of the data to another controller, this will be done only if it is technically possible.

Restriction of data processing

Pursuant to Art. 18 GDPR, you can demand the restriction of the processing of your personal data under these conditions: the correctness of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, but you need the data for asserting, exercising or defending legal claims, or you have objected to the processing pursuant to Art. 21 GDPR.

Statutory data protection officer

We have appointed a data protection officer for our company.

Gunnar Heunisch
Robert-Bosch-Breite 11
37079 Göttingen

Phone: +49 (0) 551 607-487

2. Data collection on our website

We are pleased about your visit to our website as well as your interest in our company. This privacy policy applies to the use of the domains, and

Various personal data is collected when you visit our website. By default, our web servers store technical access data such as the IP address of the computer that requested the data, the identification data of the browser type and operating system you are using, the objects that you requested and retrieved from us, and the date and time of the request. However, we do not associate this data with any particular person but use it solely to improve the attractiveness and usability of our website and, if necessary, to identify technical problems on our website at an early stage. We do not create individual user profiles and do not associate them with personally identifiable information. Personal data is only stored if it is absolutely necessary for the purpose you requested and if you have provided it yourself, for example to process your order, to answer your request, to give you access to special information and offers or to provide you with special services. 

We point out that data transmission via the internet (e.g. in communications by e-mail) can exhibit security gaps. Complete protection of the data from access by third parties is therefore not possible.

Web Statistics AWStats

In order to evaluate our site statistically, we use the program AWStats. This program evaluates log files created by the web servers based on visitor queries. The data cannot be assigned to a specific person and will be deleted after the statistical evaluation.

Contact form and user registration

If you send us inquiries via a contact form, for example, for a daily price inquiry or tracking or registering as a user at ZUFALL, your information from the inquiry form, including the contact details you provided there, will be stored for processing the inquiry and follow-up questions and may be passed on to affiliated companies if necessary. Please only send us the information required to process your inquiry.
The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 (1) (a) GDPR). The data remains with us until you request its deletion, or you revoke your consent to the storage, or the purpose for the data storage no longer applies (e.g. after completion of processing your inquiry). Mandatory statutory provisions – especially retention periods – remain unaffected. If you wish to revoke your consent, an informal e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

Social media plugins

Facebook plugins (Like & Share button)

On our website integrates plugins of the social network Facebook, provided by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized by the Facebook logo or the “Like Button”  on our site. An overview of the Facebook plugins can be found here:

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like Button” or comment while you are logged into your Facebook account, you can link the contents of our site to your Facebook profile. As a result, Facebook can assign the visit to our site to your user account. We point out that we as the provider of the site are not aware of the content of the data transmitted and the use of this data by Facebook. For more information, please see the Facebook privacy policy under:

If you do not want Facebook to associate your visit to our site with your Facebook user account, please log out of your Facebook user account before visiting our site.

Instagram plugin

Instagram features are integrated on our site. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.

If you are logged into your Instagram account, you can link the contents of our site to your Instagram profile by clicking on the Instagram button. As a result, Instagram can assign the visit to our site to your user account. We point out that we as the provider of the site are not aware of the content of the data transmitted and the use of this data by Instagram.

For more information, see the Instagram privacy policy:

3. Privacy in marketing

As part of our marketing, we comply with the statutory requirements of the GDPR and the UWG.

If you have granted us consent for marketing purposes, you can revoke this consent at any time without giving reasons by contacting

If you receive advertising from us in the context of existing customer relationships in accordance with the requirements of § 7 (3) UWG, you can object to this at any time at . Such advertising may occur if we want to inform you about the sale of a similar product or service, you have not objected to the sending of advertising news and we have your contact information in connection with the fulfilment of the contract.

If you receive advertising on the basis of a balance of interests pursuant to Art. 6 (1) (f) GDPR, you can always object at

4. Newsletter

Our newsletter informs you about current topics, such as changes in the ZUFALL logistics group or news from the logistics industry. This information is intended to simplify cooperation between you and the ZUFALL logistics group and to guarantee a uniform knowledge.

Newsletter data

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data is not collected or is collected only on a voluntary basis within the scope of your consent (Art. 6 (1) (a) GDPR). We use this data exclusively for the delivery of the requested information.

We use the double-opt-in procedure for proof of your consent, i.e. you will receive a confirmation link from us after the registration on the website to the e-mail address you provided. You will be included in the newsletter mailing list only after confirming the registration link. If the link is not confirmed by you within 30 days, we will delete your data.

You can revoke granted consent to the storage of the data, the e-mail address and their use to send the newsletter at any time using the “unsubscribe” link in the newsletter or by sending an informal email to The legality of the already completed data processing operations remains unaffected by the revocation.

The data provided to us for the purpose of subscribing to the newsletter will be saved by us until you cancel and deleted after cancellation of the newsletter both with us and with our service providers. Data stored for other purposes with us (e.g. e-mail addresses for the user area) remains unaffected.


This website uses the external service Newsletter2Go for sending newsletters. The provider is Newsletter2Go GmbH, Nürnberger Straße 8, 10787 Berlin, Germany.

Newsletter2Go is a service with which, among other things, the dispatch of newsletters can be organised and analysed. The data entered by you for the purpose of newsletter subscription is stored on the servers of Newsletter2Go in Germany.

If you do not wish to be analysed by Newsletter2Go, you must unsubscribe from the newsletter. We provide a corresponding link in each newsletter for this purpose. You can also unsubscribe from the newsletter directly on the website.

For details, see the privacy policy of Newsletter2Go at:

Detailed information on the features of Newsletter2Go can be found at the following link:

5. Data protection during order processing

In the course of order processing, it is necessary to process and store personal data. All data that you make available to us in the context of order processing, such as customer and recipient information, is processed by us exclusively for the purpose of fulfilling the contract and treated with the utmost confidentiality. The legal basis for the collection and processing of data is the fulfilment of the contract concluded with you (Art. 6 (1) (b) GDPR). The stored data is subject to legal retention and deletion periods.

The data will only be on passed on to other companies within or outside the ZUFALL logistics group if this is also necessary for the purpose of fulfilling the contract.

Within existing customer relationships, we reserve the right to send you information on own, similar products or services of the ZUFALL logistics group. If you do not wish to be contacted in this context, you have a right of revocation here as well.

6. Privacy in the application process

If you apply to us for a current job advertisement by mail or e-mail or send us an unsolicited application, you provide us with personal data. The legal basis for data processing here is Art. 6 (1) (a) or (b) GDPR, as well as Art. 88 GDPR in conjunction with § 26 BDSG-new. By submitting the application documents via the portal (online application), you agree to our privacy policy. The submission of your application documents will be encrypted in this case and will be forwarded to the responsible administrator. If your application documents reach us by other means, you will receive an acknowledgement of receipt from us and a reference to our privacy policy. Please note that the transfer usually takes place unencrypted if you send us your application documents by e-mail.

In the course of your application, the following personal data will be collected and processed about you: last name, first name; address; telephone number; e-mail address; application documents (cover letter, CV, certificates, etc.).

Please send us only the information we need to process your application. We do not require information from you that is not exploitable under the General Equal Treatment Act (e.g. race, ethnic origin, religion, belief or sexual identity) or other sensitive personal information (e.g. pregnancy, union membership, physical or mental health, or sex life).

The collection and processing of your application data is exclusively earmarked for the filling of positions within our company. As a matter of principle, your data will only be forwarded to the internal offices and specialist departments in our company who are responsible for the specific application process. The transfer of your personal application data to other companies of the ZUFALL logistics group will take place only after prior express consent from you. Any further use or transfer of your application data to third parties will not take place.

The application documents will be kept for 6 months after completing the application process and then destroyed. This does not apply insofar as statutory provisions preclude deletion, further storage is necessary for the purpose of providing evidence, or you have expressly consented to longer storage (e.g. for future job offers). If your application is successful, the data provided may be used for administrative matters in the context of employment.

7. Change of privacy policy

The content of our privacy policy is reviewed regularly. ZUFALL reserves the right to change the privacy policy at any time with or without notice.  If we change the content of this privacy policy, we will post those changes on our website. Nevertheless, we will always provide early versions of the privacy policy in a way that is easy to find.